To copy a skill, perform the following actions:
- Go to Accounts > System > Agent Skills.
- Select a skill to copy. More information about the skill is displayed in a new panel to the right.
- In the new panel, click the Copy button. A new panel opens to the right.
- Enter the following information:
ImportantThe Name field must be unique in the environment.ImportantThe list of displayed folders is based on each tenant's access settings.
- Name—The name of the skill
- Tenant and Folder—The tenant and folder to which this skill belongs
- Click the Save button.
This page was last edited on July 10, 2013, at 15:54.