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Copying Skills

Copying Skills

To copy a skill, perform the following actions:

  1. Go to Accounts > System > Agent Skills.
  2. Select a skill to copy. More information about the skill is displayed in a new panel to the right.
  3. In the new panel, click the Copy button. A new panel opens to the right.
  4. Enter the following information:
    • Name—The name of the skill
    • Important
      The Name field must be unique in the environment.
    • Tenant and Folder—The tenant and folder to which this skill belongs
    • Important
      The list of displayed folders is based on each tenant's access settings.
  5. Click the Save button.
This page was last modified on July 10, 2013, at 08:54.

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