Copying Skills

Copying Skills

To copy a skill, perform the following actions:

1. Go to Accounts > System > Agent Skills.
2. Select a skill to copy. More information about the skill is displayed in a new panel to the right.
3. In the new panel, click the Copy button. A new panel opens to the right.
4. Enter the following information:
   • Name—The name of the skill
   Important
   The Name field must be unique in the environment.
   • Tenant and Folder—The tenant and folder to which this skill belongs
   Important
   The list of displayed folders is based on each tenant's access settings.
5. Click the Save button.