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Enabling or Disabling Agent Groups

There are multiple methods to enable or disable an agent group:


Enabling or Disabling a Single Agent Group

  1. Go to Accounts > System > Agent Groups.
  2. Select an agent group. A new panel opens to the right.
  3. In the new panel, do one of the following:
  • If the agent group is currently enabled, click the Disable button.
  • If the agent group is currently disabled, click the Enable button.


Enabling or Disabling Multiple Agent Groups

  1. In the header, go to Accounts > System > Agent Groups.
  2. In the Agent Groups panel, select the check box beside each agent group that you want to enable or disable.
  3. Click the Bulk Change button. A pop-up menu displays. Select Enable to enable the selected agent groups, or Disable to disable the selected agent groups.
  4. A dialog box displays to confirm the action:
  • Click the OK button to continue.
  • Click the Cancel button to discard the action.


category:Genesys Administrator Extension category:Genesys Administrator Extension User Guide

This page was last edited on July 10, 2013, at 15:54.

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