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Deleting Agent Groups

There are multiple methods to delete an agent group:


Deleting a Single Agent Group

  1. Go to Accounts > System > Agent Groups.
  2. Select an agent group. A new panel opens to the right.
  3. In the new panel, click the Delete button.
  4. A dialog box displays to confirm the action:
  • Click the OK button to continue.
  • Click the Cancel button to discard the action.


Deleting Multiple Agent Groups

  1. In the header, go to Accounts > System > Agent Groups.
  2. In the Agent Groups panel, select the checkbox beside each agent group that you want to delete.
  3. Click the Bulk Change button. A pop-up menu will appear. Select Delete.
  4. A dialog box displays to confirm the action:
  • Click the OK button to continue.
  • Click the Cancel button to discard the action.
This page was last modified on July 10, 2013, at 08:54.

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