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Pulse Advisors

Pulse Advisors

Genesys Performance Management Advisors Deployment Guide
New in Release 8.5.1
Planning
Deployment Summary
Prerequisites
Prerequisites for Advisors Platform
Prerequisites for AGA
Prerequisites for ACA
Prerequisites for CCAdv and WA
Prerequisites for FAAA
Additional Resources
Create the Advisors Databases
Creating a SQL Server Database
Creating the Oracle Schema for Advisors
Configure Oracle Metrics Data Sources
Database Secure Deployment
Create the Advisors User Account
Advisors Roles
Create the Data Manager Base Object Configuration User
Deploying Advisors
Deploying Components Controlled by Solution Control Server
Configuring Advisors as a Solution
Deploying Advisors Platform
Deploying Advisors Genesys Adapter
MCR Extensions
Deploying Advisors Cisco Adapter
Deploying CCAdv and WA
Upgrade CCAdv-ME
Deploy Smartphone Client Applications
Deploying FAAA
Deploying SDS and RMC
Automated Installation Options
Post Installation Configuration
General
Cold Standby Configuration and Switchover
Change Memory Allocation
Change Encrypted Passwords
Customize the Advisors Interface
Correct Login Page Latency
Deploy and Configure Apache
Change a JDBC Data Source Configuration
Schedule Periodic Statistics Reissue
Adjust the Log File Roll and Retention Settings
Advisors Platform
Change Advisors Cluster Membership
Configure Administrative Actions Logs
Change the Mail Server Configuration
Advisors Genesys Adapter
Manage Advisors Stat Server Instances
Operation of Stat Server Redundant Pairs
Configure the Daily Reset Time for Statistics on a Stat Server
Redistribute Statistics Load when Adapters are Added
AGA Configuration Parameters
Stat Server Configuration Parameters
Update AGA Properties in the Database
Manage Restart of Multiple Adapters with Single Metrics Database
CCAdv and WA
Purge Key Action Reports and Historical Alerts
Find and Edit XML Generator Properties
Configure Resource Management Console Properties
Enable and Disable Agent-level Monitoring
Configure Metric Graphing Properties
Change the Default Service Level Threshold Setting
Configuring Forecast Metric Graph Shapes
Work with Data Source Database Names
JDBC Data Source Error Logging in XML Generator
Custom Time Zones
Change the Time Profile of Agent Groups Metrics from 5 Minute Sliding to 30 Minute Growing
Format Alert Messages sent by Advisors
Importing Contact Groups into Advisors
Bulk Configuration Overview
CCAdv/WA Bulk Configuration – Integrated Mode
CCAdv Bulk Configuration – Independent Mode
WA Bulk Configuration – Independent Mode
FA and AA
Verify Server Connections
Edit the FA Message Listening Port
Configure the Reason Code Statistic Key
Enabling and Editing Filtered Metrics
Features Overview
Advisors Clusters
Integration with Solution Control Server and Warm Standby
Scaling the Web Services to Increase Capacity
Simplified High Availability Architecture
Applications, Advisors Servers, and Cluster Nodes
Multiple Advisors Deployments on One System
Establishing a TLS Connection to Genesys Configuration Server
Advisors and the Backup Configuration Server
Advisors and the Backup Solution Control Server
Data Manager
Adapter Stat Server Configuration
Encryption for AGA Metrics Database Data (Oracle)
FA Dynamic Hierarchy
LoggedIn Scripts
Discontinuation of the Advisors Browser
Providing a User Interface for Users with Visual Impairment
Contact Center Advisor Mobile Edition
Advisors Software Distribution Contents

Other guides

Frontline Advisor Administration User's Guide
Contact Center Advisor and Workforce Advisor Administrator User's Guide
Performance Management Advisors Metrics Reference Guide
Frontline Advisor Agent Help
Frontline Advisor Manager Help
Contact Center Advisor and Workforce Advisor Help

8.5.1 8.5.0

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This page was last edited on March 27, 2015, at 19:33.

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