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Prerequisites for ACA

Before you deploy Advisors Cisco Adapter, it is helpful to answer the following questions:

Prerequisites

Ensure you have completed all the tasks in the following Table before you begin Advisors Cisco Adapter deployment.

Y or N Prerequisite
Credentials with read access to the HDS and AW databases are available.
Each ICM AWDB that must be accessed by FA has a user mapped to the relevant SQL Server account. The minimum requirement is that this ACA user has permissions to select data from:
  • agent_Real_Time
  • Termination_Call_Detail
You have initialized databases—databases must be present and at the current version prior to running the installation files. You have configured administrator accounts that can be used by applications to access the databases.
Oracle JDK is installed. You can download Oracle JDK from http://www.oracle.com/technetwork/java/javase/downloads/index.html. See the Genesys Supported Operating Environment Reference Guide for information about supported versions.
If you are deploying ACA on a Linux platform, you have created the Advisors group and user. This should be done when deploying Advisors Platform on the server.
You have located the aca-installer-<version>.jar file on the installation CD and have copied it to the local drive of your server.

If you are deploying Advisors Cisco Adapter on a Linux system, you must first place the aca-installer-<version>.jar file into the Advisors home directory.

[+] Show Additional Information
You have installed the Local Control Agent (LCA) on the server on which you will deploy ACA. See Integration with Solution Control Server and Warm Standby for more information about integrating Advisors with the Solution Control Server in the Genesys Management Framework.
You have a Solution Control Server (SCS) available and configured to communicate with the LCAs on the Advisors servers.
You have created the required Application and Host objects for each ACA instance in Genesys Administrator. If you are configuring Advisors in warm standby mode, then you have configured both the primary and backup Applications and associated the two Applications as a primary and backup pair for failover. See Deploying Components Controlled by Solution Control Server for information.

Collect Information

During deployment of Advisors Cisco Adapter, the installer will prompt you for the information in the following Table.

Information Input
Location and name of the base directory in which you will install Advisors. Default on Windows:
C:\Program Files\GCTI\Advisors

Default on Linux:
/opt/gcti/advisors
Path to the directory in which log files will be written. Default on Windows:
C:\Program Files\GCTI\Advisors

Default on Linux:
/opt/gcti/advisors
Location of the Java Development Kit (root directory).
Connection details for the Cisco HDS and AW databases:
  • The host name or IP address of each database server.
  • The AW database name.
  • The HDS database name.
  • Port number on which each database listens.
  • The username and password associated with the account that ACA will use to access each database.
Default port number for AWDB is 1433.

Default port number for the HDS database is 1127.

Type of database used in your enterprise (MS SQL or Oracle).

For an Oracle installation, the location of the JDBC driver.

Connection details to the ACA database:
  • The host name or IP address of the server on which the ACA database is installed.
  • The database name (the Service name for an Oracle installation).
  • Port number on which the database listens.
  • The ACA database username (the schema for clustered databases or an Oracle installation) and password associated with the account that ACA will use to access the database.
  • For clustered databases, the location of the file that contains the advanced database connection string. If you do not know how to correctly build the advanced database connection string, contact your database administrator.
Default database port is 1433.
Connection details to the Genesys Configuration Server:
  • The name of the Configuration Server (the Application name, obtained from Genesys Administrator). If you have Configuration Servers configured in High Availability mode, enter the name of the primary Configuration Server.
  • The name or IP address of the machine that hosts the Configuration Server.
  • The port that the configuration server is listening on (if you are not using a TLS connection). If you use a TLS connection, identify the TLS port number.
  • The name of the application that Advisors Platform will use to log in to the Configuration Server (for example, default)
  • The user name and password of the account that Advisors Platform will use to connect to the Configuration Server. This is the 'Advisors User'.

If you will connect to the Configuration Server using TLS, then you also require the following information:

  • The TLS port number for the Configuration Server.
  • The location of the TLS properties file.

If you use a backup Configuration Server, you require the following information, as well:

  • The name of the backup Configuration Server (the Application name, obtained from Genesys Administrator).
  • The name or IP address of the machine that hosts the backup Configuration Server.
  • The port on which the backup Configuration Server listens.
Default port on which Configuration Server listens is 2020.
For integration with the Solution Control Server:
  • The name of the ACA Application; this information must match the information in Configuration Server. If you are deploying Advisors in a warm standby configuration, then you require this information for both the primary and backup ACA Applications.
  • The port number on which the server's LCA listens.
  • The name, in Configuration Server, of the Solution Control Server Application that you will use with Advisors.
Default LCA port is 4999.
Connection details for the Advisors Platform database (if you plan to register ACA with the database - this is optional):
  • The host name, IP address, or named instance of the server on which the Platform database is installed.
  • The Platform database name.
  • Port number on which the database listens (you do not require this information if the server is a named instance).
  • The username (schema for clustered databases or an Oracle installation) and password associated with the account that ACA will use to access the Platform database.
  • For clustered databases, the location of the file that contains the advanced database connection string. If you do not know how to correctly build the advanced database connection string, contact your database administrator.
Default port is 1433.
For registration with the Platform database (optional):
  • The port on which the ACA web services will run (you can use the default port, 7000).
  • The IP address of the ACA server.
  • A description of the ACA server (for example, Advisors Cisco Adapter).
  • The source environment (for example, Cisco).
Default port is 7000.

Default source environment is CISCO.

This page was last edited on August 24, 2018, at 18:47.

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