Prerequisites for ACA
Before you deploy Advisors Cisco Adapter, it is helpful to answer the following questions:
- Will you deploy Advisors Cisco Adapter on a Linux Red Hat or a Windows platform?
- Where are you installing Advisors (in which directory)? The default location is C:\ProgramFiles\GCTI\Advisors.
- Will you be registering ACA with the Platform database?
- Are you deploying ACA in a warm standby configuration? See Integration with Solution Control Server and Warm Standby and Deploying Components Controlled by Solution Control Server for information.
Ensure you have completed all the tasks in the following Table before you begin Advisors Cisco Adapter deployment.
|Y or N||Prerequisite|
|Credentials with read access to the HDS and AW databases are available.|
| Each ICM AWDB that must be accessed by FA has a user mapped to the relevant SQL Server account. The minimum requirement is that this ACA user has permissions to select data from:
|You have initialized databases—databases must be present and at the current version prior to running the installation files. You have configured administrator accounts that can be used by applications to access the databases.|
| Oracle JDK is installed. You can download Oracle JDK from http://www.oracle.com/technetwork/java/javase/downloads/index.html. See the Genesys Supported Operating Environment Reference Guide for information about supported versions.|
|If you are deploying ACA on a Linux platform, you have created the Advisors group and user. This should be done when deploying Advisors Platform on the server.|
| You have located the aca-installer-<version>.jar file on the installation CD and have copied it to the local drive of your server.|
If you are deploying Advisors Cisco Adapter on a Linux system, you must first place the aca-installer-<version>.jar file into the Advisors home directory.
|You have installed the Local Control Agent (LCA) on the server on which you will deploy ACA. See Integration with Solution Control Server and Warm Standby for more information about integrating Advisors with the Solution Control Server in the Genesys Management Framework.|
|You have a Solution Control Server (SCS) available and configured to communicate with the LCAs on the Advisors servers.|
|You have created the required Application and Host objects for each ACA instance in Genesys Administrator. If you are configuring Advisors in warm standby mode, then you have configured both the primary and backup Applications and associated the two Applications as a primary and backup pair for failover. See Deploying Components Controlled by Solution Control Server for information.|
During deployment of Advisors Cisco Adapter, the installer will prompt you for the information in the following Table.
|Location and name of the base directory in which you will install Advisors.||Default on Windows: |
Default on Linux:
|Path to the directory in which log files will be written.||Default on Windows: |
Default on Linux:
|Location of the Java Development Kit (root directory).|
|Connection details for the Cisco HDS and AW databases:
||Default port number for AWDB is 1433.|
Default port number for the HDS database is 1127.
|Type of database used in your enterprise (MS SQL or Oracle).
For an Oracle installation, the location of the JDBC driver.
|Connection details to the ACA database:
||Default database port is 1433.|
|Connection details to the Genesys Configuration Server:
If you will connect to the Configuration Server using TLS, then you also require the following information:
If you use a backup Configuration Server, you require the following information, as well:
|Default port on which Configuration Server listens is 2020.|
|For integration with the Solution Control Server:
||Default LCA port is 4999.|
|Connection details for the Advisors Platform database (if you plan to register ACA with the database - this is optional):
||Default port is 1433.|
|For registration with the Platform database (optional):
||Default port is 7000.|
Default source environment is CISCO.