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If you use a Genesys computer-telephony integration (CTI) installation, you must install Advisors Genesys Adapter with CCAdv and WA applications. For Cisco installations, no adapter is required.

Deploying CCAdv and WA

If you are installing any or all of the following Advisors modules, use the procedures and information in this section:

  • Contact Center Advisor (CCAdv)
  • Contact Center Advisor–Mobile Edition (CCAdv-ME)
  • Workforce Advisor (WA)
  • Alert Management (AM) Administration

You can deploy these modules on a Red Hat Linux or a Windows platform, and with Oracle or MS SQL databases.

If you use a Genesys computer-telephony integration (CTI) installation, you must install Advisors Genesys Adapter with CCAdv and WA applications. For Cisco installations, no adapter is required.

If you are upgrading your version of CCAdv-ME, ensure you read Upgrade CCAdv-ME.

For information about deploying smartphone client applications, see Deploy Smartphone Client Applications.

Deployment Roadmap


  1. [+] Install the databases that correspond to the Advisors products you will deploy.
  2. Create the Advisors User and the Object Configuration User in Configuration Server.
  3. [+] Install the Platform service (Geronimo) on servers where it is required for Advisors components.
  4. Install each adapter you will use (AGA and ACA). See additional information for CCAdv/WA installations.
  5. Register the Stat Servers that you plan to use with Advisors.
  6. Install the Advisors components for your enterprise:
    • Pma you-are-here-arrow.png Contact Center Advisor
    • Pma you-are-here-arrow.png Workforce Advisor
    • Pma you-are-here-arrow.png Contact Center Advisor – Mobile Edition
    • Frontline Advisor
    • SDS and Resource Management
  7. Make any required configuration changes.

You run a single .jar installation file to deploy any or all of the modules. Use the procedure below to start your installation. The installer guides you through the deployment. The screens displayed during your deployment are dependent on the selections you make on the Modules to Install screen. Information about each screen is available on the Installation Screens tab below.

Procedure: Deploying CCAdv, CCAdv XML Generator, WA, or CCAdv–ME


Steps

  1. Review the General Prerequisites and prerequisites specific to CCAdv/WA deployment before beginning deployment.
  2. Launch the installation file.
    [+] Show Steps for Linux
    [+] Show Step for Windows
  3. On the Modules to Install screen, select which Advisors application(s) you will install. You can install an individual application or as many applications as you require during a single run of the installation file.
    Each of the modules can be installed on a different machine. Advisors Platform must be installed on each server where a module is installed, with the exception of CCAdv XML Generator. CCAdv XML Generator does not require Advisors Platform. When installing multiple modules on the same machine, the underlying components, such as Advisors Platform, are installed only once.
    [+] Show Information about Selections
  4. On the Destination Directory screen, specify the location and name of the base directory in which you will install Advisors. The installation directory for CCAdv/WA modules must be the same as the directory where Advisors Platform was installed. Contact Center Advisor XML Generator does not require Platform, so can be installed independently.
  5. Use the information provided on the Installer Screens tab on this page to assist you to complete the remaining deployment screens.

[+] CCAdv-ME Server
[+] CCAdv-ME Trend Charting
[+] Data Source
[+] Database Type
[+] Genesys Advisor Platform Database
[+] Genesys Advisor Platform Database - Advanced
[+] Java Development Kit
[+] Metric Graphing Database
[+] Metric Graphing Database - Advanced
[+] Oracle setup type
New3.png[+] RDBMS Type and JDBC Connectivity
New3.png[+] Workforce Advisor Page 1 - SCS Integration
[+] Workforce Advisor Server Page 2 - WFM Systems
[+] Workforce Advisor Server Page 3 - EMail Addresses
[+] Workforce Advisor Server Page 4 - IEX TotalView
[+] Workforce Advisor Server Page 5 - Aspect eWFM
[+] Workforce Advisor Server Page 6 - Genesys WFM
New3.png[+] XML Generator Page 1 - Config Server
New3.png[+] XML Generator Page 2 - Backup Config Server
New3.png[+] XML Generator Page 3 - Config Server
New3.png[+] XML Generator Page 4 - Config Server
New3.png[+] XML Generator Page 5 - SCS Integration
New3.png[+] XML Generator Page 6 - Cluster Member
New3.png[+] XML Generator Page 7 - Cluster Member
New3.png[+] XML Generator Page 8 - SMTP Server
[+] XML Generator Page 9 - Generation Interval
[+] XML Generator Page 10 - DB Connection Retry
[+] XML Generator Page 11 - EMail Addresses
[+] XML Generator Page 12 - Metric Graphing
[+] XML Generator and Workforce Advisor - Page 1
New3.png[+] XML Generator and Workforce Advisor - Page 2

The following Table shows parameter validation errors that you may encounter at the end of installation.

Installation Error Message Cause
[java] Failed to connect to the database using connection URL:

[java]
jdbc:sqlserver://192.168.xx.yy:nnn;DatabaseName=ys_eadb;user=sa;password=very_secure_pwd; selectMethod=cursor
[java] The following exception was thrown:
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host 192.168.xx.yy, port nnn has failed. Error: "Connection refused. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.

Wrong database server name / IP address or port number
[java] Failed to connect to the database using connection URL:

[java]
jdbc:sqlserver://192.168.xx.yy:nnnn;DatabaseName=NotAPlatformDB;selectMethod=cursor;user=sa; password=very_secure_pwd
[java] The following exception was thrown:
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host 192.168.xx.yy, port nnnn has failed. Error: "connect timed out. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port."

Wrong database name
[java] Exception while connecting: Login failed for user 'badUserId'.

[java] url used:
jdbc:sqlserver://192.168.xx.yy:nnnn;DatabaseName=ys_eadb;selectMethod=cursor;user=badUserId; password=very_secure_password

Wrong database user name or password
[loadfile] Unable to load file: java.io.FileNotFoundException: C:\ (The system cannot find the path specified) Produced in error and can be ignored.
This page was last modified on August 24, 2018, at 06:53.

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