Work with Data Source Database Names
The data source database name must include the linked server name if the database is present on a different database server from that on which the Platform database is installed. See Configure Oracle Metrics Data Sources.
For Cisco ICM data sources:
- The linked server must point to the server that hosts the Cisco central ICM/IPCC database.
- The database specified must be an AWDB database.
Examples of Data Source Names
Example database name for a Genesys data source (if located on the same database as the Platform database):
Example database name for a Cisco data source (using linked server ICMCENTRAL and AWDB named name_awdb):
Example database name for a Genesys data source where the linked server name contains special characters (this is for the case when the Genesys data source database is located on a MSSQL server other than the Platform database):