Configure Resource Management Console Properties
You can configure parameters for the Resource Management console (RMC) to make the application more specific to the user configuration in your enterprise.
Edit the RMCInfo.xml configuration file, found in the following directory:
After you change properties in this file, restart the Advisors server on which RMC is running.
Automatic Dashboard Refresh Interval
By default, the RMC dashboard does not refresh the content automatically, however you can configure an automatic refresh. Set refreshTime to a number of seconds that is not zero (the default value). Genesys suggests a value of 60 or more. There is no benefit to setting the refresh interval to less than 60 seconds because it can take more than 45 seconds to retrieve information if a user opens the RMC dashboard to display the agents related to a level in the Contact Centers pane of a CCAdv or WA dashboard.
<param name="refreshTime" value="60" />
Users of RMC can still click the Refresh button to refresh the dashboard at any time if it is not refreshing automatically.
Maximum Skill Level in Dashboard
In the RMC dashboard, users with the correct Advisors permission can assign and remove agent skills, as well as change the skill level of the agents’ existing skill. The dashboard presents a set of numeric skill levels, from 0 to n, where n is the maximum that can be assigned.
The default maximum skill level is 10. You can change it by setting maxSkillLevel to a different value. To set it to 5, for example:
<param name="maxSkillLevel" value="5" />
Number of Concurrent Users of RMC (8.5.101 Only)
The default value of the expectedNumberConcurrentUsers property is 10, which you can leave unchanged if you have 10 or fewer users using RMC simultaneously.
If you typically have more than 10 people using RMC simultaneously, the value you specify for the expectedNumberConcurrentUsers property should more accurately reflect the maximum number. If the value you use for the expectedNumberConcurrentUsers property is too small in relation to the number of people simultaneously using RMC, then RMC might become slow to respond as more and more users open RMC.
Change the number of concurrent RMC users by setting expectedNumberConcurrentUsers to a different value. For example, to set it to 20:
<param name="expectedNumberConcurrentUsers" value="20" />
Other RMC Properties
For details on the other properties in RMCInfo.xml, see Deploying SDS and RMC.