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Configure the Reason Code Statistic Key

In Advisors release 8.1.5, you ran an update SQL script to configure the reason code statistic key. Starting in release 8.5.0, use the Metric Manager to configure the reason code key. See Contact Center Advisor and Workforce Advisor Administrator User's Guide for information about Metric Manager and how to configure the reason code statistic key.

This page was last modified on March 27, 2015, at 13:50.

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