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Advisors Roles

You can control access to information in the Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA) dashboards and in the administration module using roles, and associating permissions and privileges with each role. Controlling information using roles, and associated privileges and permissions, is called Role-Based Access Control (RBAC).

It is typical to require access to various Advisors components early in the deployment and configuration process. The following sections describe Role-Based Access Control (RBAC) in terms of Genesys Performance Management Advisors, and include the list of privileges available with Advisors release 8.5.1.

You must use Genesys Configuration Manager to add or edit privileges associated with roles.

[+] RBAC and Advisors

[+] Show CCAdv/WA Privileges

[+] Show FA Privileges

This page was last edited on June 9, 2017, at 15:39.
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