Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Instructs RAA to aggregate the AGT_CALLBACK table.
This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the Callback folder are ready to use, but as always, can be modified to suit your specific business needs.
About Callback reports