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enable-sdr-survey

Section: agg-feature
Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.48

Instructs RAA to enable SDR Survey tables. To have RAA exclude SDR Survey data, remove this option from this section.

Designer reports

This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Reports in this folder require that specific RAA options be enabled: enable-sdr, and in some cases enable-sdr-survey. For more information, see the Genesys CX Insights Deployment Guide.

Important
Reports in the Designer folder are on supported for Genesys Cloud deployments only.

About Designer reports


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This page was last modified on September 17, 2019, at 10:30.

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