Genesys Engage

Genesys Administrator

Genesys Administrator

Genesys Administrator Extension Help
Core Features
Login and Password
Preferences
User Interface
Plug-In Management
Account Management
Access Control
User Accounts
Creating Agents
Creating User Accounts
Deleting User Accounts
Setting and Resetting Passwords
Accessible Objects
Enabling or Disabling User Accounts
Options
Agent Groups
Creating Agent Groups
Deleting Agent Groups
Copying an Agent Group
Enabling or Disabling Agent Groups
Agent Skills
Creating Skills
Deleting Skills
Copying Skills
Enabling or Disabling Skills
User Access Groups
Creating User Access Groups
Deleting User Access Groups
Copying User Access Groups
Enabling or Disabling User Access Groups
Roles
Creating Roles
Updating Roles
Deleting Roles
Copying Roles
Enabling or Disabling Roles
Re-Creating the Default Role
Capacity Rules
Creating Capacity Rules
Deleting Capacity Rules
Copying Capacity Rules
Enabling or Disabling Capacity Rules
Media Types
Bulk Change Sets
Creating Bulk Change Sets
Deleting Bulk Change Sets
Executing Bulk Change Sets
Completed Bulk Changes
Solution Deployment
Installation Packages
Copying Installation Packages to Tenants
Deleting Installation Packages
Deploying Installation Packages
Deployment Wizard
Downloading Installation Packages
Uploading Installation Packages
Deployed IPs
Solution Definitions
Prerequisites
Creating Solution Definitions
Copying Solution Definitions to Tenants
Modifying Solution Definitions
Deleting Solution Definitions
Deploying Solution Definitions
Exporting Solution Definitions
Viewing the History of Solution Definition Files
Deployed Solutions
Privileges
Operational Parameter Management
Parameters
Parameter Properties
Parameter Types
Schedule Parameter
Defining Operational Parameters
Modifying Operational Parameters
Deleting Operational Parameters
Parameter Groups
Setting and Modifying Values in Parameter Groups
Changing the Template of a Parameter Group
Deleting Parameter Groups
Parameter Group Templates
Parameter Group Template Properties
Creating Parameter Group Templates
Modifying Parameter Group Templates
Deleting Parameter Group Templates
Managing Parameter Group Templates
Distributing Parameter Group Templates
Audio Resource Management
Audio Resources
Audio Resources Properties
Creating Audio Resources
Modifying Audio Resources
Deleting Audio Resources
Deploying Audio Resources
Audio Resource Files
Audio Resource File Properties
Modifying Audio Resource Files
Removing Audio Resource Files
Deleting Audio Resource Files
Reprocessing Audio Resource Files
Creating and Assigning Audio Resource Files
Personalities
Properties
Creating Personalities
Modifying Personalities
Deleting Personalities
License Reporting
Report Formats
Generating On-Demand Reports
Changing Report Granularity
Exporting On-Demand Reports
Configuring the Start of Week Option
Provisioning
Adding a New Sellable Item
Modifying a Sellable Item
Deleting a Sellable Item

Other guides

Genesys Administrator Extension Deployment Guide

8.1.4 8.1.3

Jump to: navigation, search

#state|State Enabled

This page was last edited on December 9, 2013, at 17:45.

Comments or questions about this documentation? Contact us for support!

Contact

Contact Us

Genesys

Genesys Forums
Corporate Website

Customer Care

Customer Care Website
Support Guide – On-Premises
Support Guide – Cloud
Support Guide – Custom Apps

Legal

Legal Notices
General Disclaimer

Log in