This page was last edited on October 5, 2021, at 18:43.
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CX Contact (CXC) Analytics is a powerful tool that enables you to obtain an extensive and detailed understanding about CX Contact processes. With a series of different dashboards, CX Contact Analytics offers a variety of visualizations and in-depth reporting panels that highlight specific aspects of Jobs, Calls, SMS/Emails, Campaigns and so on.
Use the following options in the Analytics tab to create custom dashboard views.
Dashboard Icon | Name | Description |
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Outbound Schedules Dashboard | Contains data about a Schedule's status and its results. |
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Job Record | Contains data about a Job's status and its results. |
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Device Import Detail Records | Contains data about Device Import Detail Record results. |
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Preloading Record | Contains data about numbers that were removed from one or more Call Lists. |
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Campaign Group Event Record | Contains data about the status of a Campaign group. |
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Call Result Record | Contains data about call attempts. |
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Contact History Record | Contains statistical and contact data about call attempts. |
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SMS/EMAIL Record | Contains data about SMS/EMAIL events. |
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User Actions | Contains data about user events (that is, who did what and exactly when). |
Click the Analytics menu to open the Analytics page. The following image depicts a typical Analytics page.