8.5.219.01

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
01/04/22	General						X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Workforce Management now supports dual-role assignments (Agent and Supervisor) for a single agent account. For more information about this feature and configuration details, see Managing Dual-Role Users. (WFM-34957)

Resolved Issues

This release contains the following resolved issues:

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WFM Server now calculates the State Group Daily Totals correctly. Previously, the State Group Daily Totals were counted as zero for the unpaid full-day time off items after a time off item was inserted over the existing day off item. (WFM-34891)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.01.