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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
02/25/21 Update X

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Workforce Managment

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List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

The State Group Totals view in WFM Web for Supervisors now correctly displays the Forecasted Staffing and Schedule Coverage data in the graphs, based on the selected time zone. Previously, the data displayed in the graphs were not based on the selected time zone. (WFM-33550)

WFM now correctly refreshes the Schedule view after profile agents are removed from Schedule Scenarios. Previously, WFM did not refresh the Schedule view and sometimes displayed blank schedules. (WFM-33545)

WFM now accounts for Overlay events when building Forecasts. Previously, WFM ignored Overlay events when users selected the AI-Powered Forecasting method. (WFM-33531)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 16, 2021, at 11:18.
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