Workforce Management Server Release Notes
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This release contains the following new features and enhancements:
- Workforce Management now supports dual-role assignments (Agent and Supervisor) for a single agent account. For more information about this feature and configuration details, see Managing Dual-Role Users. (WFM-34957)
This release contains the following resolved issues:
WFM Server now calculates the State Group Daily Totals correctly. Previously, the State Group Daily Totals were counted as zero for the unpaid full-day time off items after a time off item was inserted over the existing day off item. (WFM-34891)
No special procedure is required to upgrade to release 8.5.219.01.