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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/04/22 General X

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What's New

This release contains the following new features and enhancements:

  • Workforce Management now supports dual-role assignments (Agent and Supervisor) for a single agent account. For more information about this feature and configuration details, see Managing Dual-Role Users. (WFM-34957)

Resolved Issues

This release contains the following resolved issues:

WFM Server now calculates the State Group Daily Totals correctly. Previously, the State Group Daily Totals were counted as zero for the unpaid full-day time off items after a time off item was inserted over the existing day off item. (WFM-34891)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 4, 2022, at 14:13.
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