8.5.000.13

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/07/14	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server now successfully loads Calendar items for multiple agents from the WFM database. Previously, when agents with Calendar items were moved between sites, and the Calendar data for more than 100 agents was retrieved (Calendar Items view/report), the following database error would appear: multi-part identifier WA.WM_TEAM_ID could not be bound. (WFM-21951)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.13.