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Section: CalendarService
Default Value: 0
Valid Values: 0, 1, 2
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not Granted time off is published to an agent's schedules when he/she requests time off.

The following valid values describe WFM’s response when agents request time off:

  • 0—Feature is off.
  • 1—Feature is on; a part-day time off cannot overlap exceptions.
  • 2—Feature is on; a part-day time off deletes overlapped exceptions.

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/29/16 General X

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Support for the new implementation and enhancements to Time-Off Bidding.

Resolved Issues

This release contains the following resolved issues:

WFM Server no longer allows agents to request time off for multiple days if there is insufficient time-off balance and WFM Server Application's [CalendarService] AutoPublishTimeOffToSchedule option value is set to 1. Previously in this scenario, WFM Server allowed agents to request time off for multiple days and scheduled it immediately, causing a negative time-off balance. (WFM-26082)

WFM Server now supports synchronization with a multi-language Configuration Server. It also resolves synchronization issues with the Configuration Server version 8.5.1 or later. Previously, WFM Server would not correctly synchronize names containing international characters if connected to the Configuration Server version 8.5.1 or later. (WFM-25980)

The schedule state information returned by the API along with the schedules now always contains a correct color information. Previously, the color information of some activity states was intermittently returned empty. (WFM-25931)

In the Web for Supervisors Forecast module, when schedule-based multi-site to single-site activity splitting is enabled for the Interaction Volume and the activity site time zone is later than the multi-site activity time zone, then the site activity split will always be zero on the day after the last day of the published schedule for the site. (WFM-25548)

Upgrade Notes

No special procedure is required to upgrade to release

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on July 26, 2017, at 15:56.
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