Workforce Management Server Release Notes
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This release contains the following new feature and enhancement:
- Supports Overtime Bidding—WFM's automated overtime scheduling process now schedules agents' overtime slots associated with Overtime Offers.
This release contains the following resolved issue:
The WFM Time-Off report now shows the actual balance for agents with a specified termination date, even if the end date of the report is after the termination date. Previously in this scenario, the report showed zero balances for all days. Now, zero balances are shown only for all days after the termination day. (WFM-27808)
No special procedure is required to upgrade to release 8.5.209.08.