Jump to: navigation, search


Section: CalendarService
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies how WFM Server processes multiple time-off requests submitted simultaneously by a single agent.

If this option value is set to true, WFM Server processes these time-off items in one batch. If set to false, WFM Server processes these time-off items one-by-one.

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/02/18 Update X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM Server now respects the value 0 for the [CalendarService] BatchRequest configuration option when the schedule is updated because a Time-Off Calendar item is granted. Previously in this scenario, WFM Server ignored this setting. (WFM-30459)

Error messages no longer display when Supervisors select historical Time-Off rules in WFM Web for Supervisors that have assigned Time-Off types that are no longer associated with an agent’s site. Previously in this scenario, Supervisors would see the error message An unexpected issue occurred while processing this request in the Agent >Time Off tab. (WFM-27251)

Upgrade Notes

No special procedure is required to upgrade to release

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on January 18, 2019, at 20:02.
Comments or questions about this documentation? Contact us for support!