OvertimeMode
Section: ScheduleService
Default Value: 0
Valid Values: 0,1
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.219.17
Enables the ability to accommodate added overtime for a scheduled shift substitution by preserving the paid hours of the original shift plus any added overtime.
8.5.219.17
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 06/03/22 | Update | X |
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What's New
This release contains the following new features and enhancements:
- A new WFM Server application option, OvertimeMode, provides the ability to accommodate added overtime for a scheduled shift substitution by preserving the paid hours of the original shift plus any added overtime. (WFM-35786)
Resolved Issues
This release contains the following resolved issues:
WFM no longer displays an internal server error message when an agent is moved to a different site. (WFM-35706)
Users are now able to build schedules if the scenario includes a site with no agents by excluding this site from the build operation (a message is displayed notifying users to check the schedule scenario and adjust it as needed). Previously, an internal error message was displayed. (WFM-35735)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.219.17.