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8.5.218.16

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/23/21 Update X


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Workforce Managment

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM now displays the correct bid information for agents in the Schedule > Scenario > Profiles/Bidding view. Previously, WFM incorrectly displayed all zeros in the Bid column in the Profiles/Bidding view. (WFM-34059)


WFM now correctly auto approves overtime bids that are within set limits. Previously, WFM incorrectly auto declined overtime bids while displaying the message Overtime slot exceeds overtime requirement, if the overtime offer was created for an activity under a specific site and multiple additional sites were assigned to the offer. (WFM-33959)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.16.

This page was last edited on June 23, 2021, at 13:13.
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