8.5.219.22
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 08/30/22 | Update | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM's Extract, Transform, and Load (ETL) is now processing data reliably. Previously, ETL could sometimes experience processing delays that required the service to be restarted. (WFM-36064, WFM-36152)
The time-off balance is now correctly deducted for paid time-off items where the paid time is resolved to zero. (WFM-36159)
Changes to agent skill levels are now synchronized consistently. Previously, change-based synchronizations could sometimes omit certain changes and a full synchronization was necessary to correctly synchronize agent skill levels. (WFM-35373)
The open hours for Multi-Site Activities (MSA) are now taken into account when the Scheduled Headcount daily total values for MSA are calculated. (WFM-36089)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.219.22.