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Section: Server
Default Value: 1, 0 (see description)
Valid Values: 1, 0
Changes Take Effect: Immediately
Dependencies: [auth] configuration

Specifies whether or not WFM time zones are converted to standard IANA time zones.

All WFM Servers in the deployment must use the same value for this option.

The default value for this option depends on the [auth] configuration:

  • If [auth] is not configured, the default value is 0.
  • If [auth] is configured the default value is 1. If you want to keep using Genesys time zones in this configuration, value should be explicitly set to 0.

When this option default is 1 (enabled), WFM time zones (and time zone assignments for business units, sites, etc.), are automatically converted to Internet Assigned Numbers Authority (IANA) time zones, and no longer synchronize with Genesys time zones. When this option default is 0 (disabled), WFM time zones are not converted to IANA time zones.

Time zone conversion is done by using a JSON mapping file (tzmap.json) that can be modified, if necessary.

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/19/19 Update X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM Server no longer terminates unexpectedly when the [Server] tzdb configuration option value is set to "1" in the WFM Server Application. (WFM-32577)

Saving schedule modifications in the Web for Supervisors Schedule > Intra-Day view no longer causes WFM Server to terminate unexpectedly. (WFM-32552)

An issue is resolved that caused WFM Server to leak memory after an update. (WFM-32465)

WFM Server no longer creates duplicate assigned state records for Schedule State Groups when multiple users are adding states to the same State Group. (WFM-32435)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 21, 2019, at 14:16.
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