8.5.216.08

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/12/20	Update					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM now shows the overstaffing and understaffing data for Calculated and Required staffing, even when the Use Multi-Site Activities option is selected in the Schedule Coverage view. The overstaffing/understaffing data is calculated based on the schedule coverage of multi-site activities, which is calculated by summing up of the coverage of all child single-site activities. (WFM-32662)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.08.