8.5.218.17

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
07/15/21	Update						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

• Support for Microsoft Windows Server 2019. See the Workforce Management page in the Genesys Supported Operating Environment Reference Manual for more detailed information and a list of all supported operating systems. (WFM-33682)

Resolved Issues

This release contains the following resolved issues:

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WFM Server now enables support for logging out globally by configuring a custom logout URI for SSO. See Upgrade Notes below. (WFM-33802)

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Upgrade Notes

This release of WFM Server requires WFM Web releases prior to 8.5.218.35, or 8.5.218.39 or later.