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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/01/20 Update X

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Workforce Management

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What's New

This release includes the following new features and enhancements:

  • WFM Server is updated to support the new features in WFM Web (WFM-33224, WFM-33202)

Resolved Issues

This release contains the following resolved issues:

WFM now consistently and correctly preserves the schedule change history. Previously, WFM sometimes incorrectly preserved an empty schedule history record following schedule modification if the same schedule scenario was previously published more than once. (WFM-33234)

The Master Schedule Change Approval view in Web for Supervisors now correctly displays unapproved schedules of agents that were moved to a different site. Previously, the view displayed an Unspecified error if the list of schedules contained agents that were moved. (WFM-33225)

WFM now retains the <None> team folder after moving agents to/from that team. Previously, after moving agents, the <None> folder sometimes disappeared. (WFM-33221)

An issue is resolved where the WFM ETL cycle sometimes stalled and had to be restarted if a database error (like ORA-25408) occurred during a database writing transaction and was not cleared by re-running the transaction. (WFM-33218)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 1, 2020, at 12:07.
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