Workforce Management Server Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
WFM Server now includes all non-adherence states for overnight shifts in the Adherence report. Previously, when there was a full-day schedule the following day, some non-adherence states for overnight shifts were missing. (WFM-23025)
WFM Server is now more robust. Previously, the server could sometimes silently terminate after receiving several malformed sequential requests on the same TCP/IP socket. (WFM-23024)
WFM Server now correctly excludes days from the Adherence Team Totals report when the Exclude days without shift option is selected and no agents in a team have a shift scheduled. Previously, days without shifts were incorrectly included in the report when the option was selected, even though the days did not count towards the totals. (WFM-23023)
Rotating Pattern Activities now display correctly in WFM Web. Previously, these Activities sometimes disappeared if the order of the weeks in multi-week Rotating Patterns was changed. (WFM-23003)
No special procedure is required to upgrade to release 8.5.003.09.