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8.5.003.09

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/09/15 Hot Fix X

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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Server now includes all non-adherence states for overnight shifts in the Adherence report. Previously, when there was a full-day schedule the following day, some non-adherence states for overnight shifts were missing. (WFM-23025)


WFM Server is now more robust. Previously, the server could sometimes silently terminate after receiving several malformed sequential requests on the same TCP/IP socket. (WFM-23024)


WFM Server now correctly excludes days from the Adherence Team Totals report when the Exclude days without shift option is selected and no agents in a team have a shift scheduled. Previously, days without shifts were incorrectly included in the report when the option was selected, even though the days did not count towards the totals. (WFM-23023)


Rotating Pattern Activities now display correctly in WFM Web. Previously, these Activities sometimes disappeared if the order of the weeks in multi-week Rotating Patterns was changed. (WFM-23003)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.09.

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This page was last modified on April 26, 2016, at 15:24.