8.5.003.09
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/09/15 | Hot Fix | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM Server now includes all non-adherence states for overnight shifts in the Adherence report. Previously, when there was a full-day schedule the following day, some non-adherence states for overnight shifts were missing. (WFM-23025)
WFM Server is now more robust. Previously, the server could sometimes silently terminate after receiving several malformed sequential requests on the same TCP/IP socket. (WFM-23024)
WFM Server now correctly excludes days from the Adherence Team Totals report when the Exclude days without shift option is selected and no agents in a team have a shift scheduled. Previously, days without shifts were incorrectly included in the report when the option was selected, even though the days did not count towards the totals. (WFM-23023)
Rotating Pattern Activities now display correctly in WFM Web. Previously, these Activities sometimes disappeared if the order of the weeks in multi-week Rotating Patterns was changed. (WFM-23003)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.003.09.