Outbound Contact 8.1 Deployment Guide

Welcome to the Outbound Contact 8.1 Deployment Guide. These topics provide step-by-step instructions for the configuration and installation of the applications and components that are required to run Outbound Contact 8.1.

About Outbound Contact

• Introduction
• Terms and Concepts
• Architecture

Outbound Contact Deployment

• Deployment Planning
• Manually Configure and Install Outbound Applications
• Outbound Solution Wizard
• Silent Setup
• Starting and Stopping Procedures

Outbound VoIP Deployment

• Outbound VoIP Deployment

Configuration Options Reference

• Manually Define Outbound Configuration Objects
• Outbound Contact Configuration Options

Dialing Regulations and Related Functionality

• Log Files
• Pre-Dial Validation
• Deploying Do Not Call Functionality
• OCS Feature Compliance with Regulatory Requirements

Call Handling and Treatments

• SCXML-Based Treatments
• Call Handling and Treatments

Outbound Deployment with CPD Server

• Configuring Dialogic Boards
• CPD Server Options

Database-related Functionality

• Manually Defining Outbound Configuration Objects/Table Access Object
• Field Object
• Format Object
• Calling List Object
• Filter Object

Predictive Algorithm

• Dialing Modes
• Predictive Dialing Modes