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OCS Options by Logical Group

The following table lists the OCS options related to a given functionality. Some options might belong to more than one logical group.

For a full description of each option, use the link provided to find the option in the section OCS Option Descriptions.

OCS Options by Logical Group
Logical Group Options
Predictive Algorithm

dynamic-port-allocation
history_length
inbound_agent_outlier_limit
outbound_agent-outlier_limit
pa-abandon-rate-limit
pa-amd-false-positive-rate
pa-amd-test-percentage
pa-dial-expire
pa-exclude-long-dialing
pa-handle-expire
pa-handle-time-consider
pa-hitratio-min
pa-inbound-ignore
pa-odr-interval
pa-odr-period-start-time
pa-queue-expire
pa-selfcheck-adt-threshold
pa-selfcheck-awt-threshold
pa-selfcheck-bf-threshold
pa-selfcheck-interval
pa-selfcheck-odr-threshold
predictive_algorithm
predictive_hit_ratio
predictive_hot_start
predictive_inbound_call_duration
predictive_inbound_rate
predictive-longcalls-truncation
predictive_max_overdial_rate
predictive_min_overdial_rate
predictive_outbound_call_duration
predictive-patience-time
progressive_blending_reserved_agents
progressive_blending_reserved_status
small_group_size
time-to-ready-tolerance

Predictive Hot Start

predictive_hit_ratio
predictive_inbound_call_duration
predictive_inbound_rate
predictive_outbound_call_duration

Predictive Algorithm Self-Test

pa-selfcheck-adt-threshold
pa-selfcheck-awt-threshold
pa-selfcheck-bf-threshold
pa-selfcheck-interval
pa-selfcheck-odr-threshold

Dynamic Agent Assignments

agent-assignment
agent-assignment-max-num
agent-assignment-min-num
agent-assignment-priority
agent-reassignment-if-waiting-ports
agent-reassignment-if-waiting-ports-timeout
agent-reassignment-if-waiting-records
agent-reassignment-if-waiting-records-timeout
inbound-agent-assignment-min-num
inbound-agent-assignment-priority
ocs-urs-interact

GVP

am-beep-detection
dialer-num-attempts
dialer-ttl
ivr-profile-name
ivr_record_processed
predictive-patience-time

Outbound Contact VoIP Dialing Modes

am-beep-detection
beep-on-merge
cpd-on-connect
cpd-recording
merge-method
on-asm-overdial
on-bridging-unable
predictive-patience-time

Interactions Processing in Push Preview Dialing Modes

direct-personal-callback
interaction-media-type
recall-on-unload

SCXML-Based Treatments

http-connection-pool-size
http-response-timeout
treatment-holidays-table
treatment-preferred-contact-field
treatment-uri
treatment-weekdays-table

Pre-dial Validation

http-connection-pool-size
http-response-timeout
pre-dial-validation
validation-timeout-call-result
validation-keys
validation-uri

Agent Desktop

agent_logout_preview_call_result
agent_preview_mode_start
campaign-callback-distr
cancel-on-desktop
direct-personal-callback
engaged_answer_action
engaged_release_action
hard_request_to_login_dn
outbound_answer_action
outbound_release_action
preview_release_nocontact_action
record_processed
stale_clean_timeout

Dialing Regulations

all
asm_drop_am_announcement_data
asm_drop_announcement_data
call_timeguard_timeout
check_dnc_callback
check_dnc_list
CPNDigits
digits-detection
digits-detection-pattern
digits-detection-timeout
digits-reaction
dnc-reread
log_call_stats
pa-abandon-rate-limit
pa-amd-false-positive-rate
pa-amd-test-percentage
pa-odr-period-start-time
predictive_max_overdial_rate
dnc_default-duration
dnc-use-duration
dnc-purge

Dialing

am-detection-map
assured-connect
assured-connect-field
call_answer_type_recognition
call_timeguard_timeout
call_transfer_type
call_wait_agent_connected_timeout
call_wait_connected_timeout
call_wait_in_queue_timeout
call_wait_original_establish_timeout
campaign-callback-distr
channel_num
check_dnc_callback
check_dnc_list
cpd-on-connect
cpd-recording
CPNDigits
CPNDisplayName
CPNPlan
CPNPresentation
CPNScreening
CPNType
customer_id
dialer-ttl
dialing_rate_limit
public_network_access_code
user_data_section_name

ASM Dialing

asm_channel_num
asm_drop_am_announcement_data
asm_drop_announcement_data
assured-connect
assured-connect-field
beep-on-merge
engaged_answer_action
engaged_release_action
merge-method
on-asm-overdial
on-bridging-unable
vtd_override

Record Processing

callback-observe-campaign
callback-observe-group
campaign_name_field
force-unload-wait-db
ignore-empty-group
record_save_intermediate_results
send_attribute
stale_clean_timeout
treatment_sched_threshold
update_all_records
send-history
history-uri
history-wait-condition-threshold
history-wait-recovery-timeout
validation-race-condition-call-result
send-history-key

Historical Reporting

conversion
icon_attribute
right_person
snapshot_interval

Dial Log

dial_log_buffer
dial_log_delimiter
dial_log_destination
dialer-num-attempts
log_call_stats

Call Processing

divert_to_unknown_dn
ivr_group
ivr_update_on_release
on-asm-overdial
overflow_dn
predictive_callback
remote_release_action
transfer_to_unknown_dn

Licensing

license-file
num-of-licenses

Real Time Reporting

outbound_contact_server
record-count-use-timeframe
report-procedure-body
report-procedure-location

HTTP-based Notifications

campaigngroup-states-interval
campaigngroup-states-uri
history-uri
history-wait-condition-threshold
history-wait-recovery-timeout
send-campaigngroup-states
send-history
validation-race-condition-call-result

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This page was last modified on 11 July 2018, at 16:35.