These topics provide instructions for a manual, first-time configuration and installation of the Outbound Contact components, which include Outbound Contact Server (OCS), CPD (Call Progress Detection) Server, CPD Proxy Server, and Outbound solution objects. This topic also describes an Outbound-specific aspect of Stat Server.
|Note:||These topics include instructions for installing Outbound Contact Manager (OCM), even though Genesys Administrator replaces OCM as the preferred configuration interface in release 8.1. OCM 7.6 can be used with Outbound Contact 8.1. For installation instructions for Genesys Administrator, see the Framework Genesys Administrator Deployment Guide.|
Use the completed Worksheet Definitions in this guide, as well as the other relevant chapters in this guide, to configure and install Outbound Contact applications (components) and objects.
|Note:||Genesys does not recommend installing its components via a Microsoft Remote Desktop connection. You should perform the installation locally.|
The overall process of configuring and installing Outbound Contact components involves the following steps:
Related Procedures and Actions
|1. Configure application objects.||
|2. Install Outbound Contact components.||
|3. Configure and install real-time and historical reporting.||Refer to Real-Time and Historical Reporting.|