Dialing Modes and VoIP Deployment
An Outbound-VoIP environment supports all auto-dialing modes.
The following table provides a comparison of the modes in both a traditional and an IP environment.
Dialing Mode |
Traditional |
Outbound-VoIP - Ready |
Predictive | Predictive | IP-predictive |
Predictive GVP | Predictive | IP-predictive |
Progressive | Progressive | IP-progressive |
Predictive with seizing | Predictive ASM using CPD Server | IP-ASM (predictive) |
Progressive with seizing | Progressive ASM using CPD Server | IP-ASM (progressive) |
Power GVP | Power GVP using OBN | IP-VoiceXML (based on the calls per second setting) |
Progressive GVP | Not applicable | IP-VoiceXML (based on port availability) |
Configuration
Configuring Outbound Contact and SIP Server for a VoIP Deployment
Purpose
- To configure Outbound Contact and SIP Server so that a Campaign Group is VoIP-Ready.
Start
- Configure a Trunk Group DN on the SIP Server switch object. For more information, see Framework Genesys Administrator Help.
- Configure a Campaign Group object with the Trunk Group DN. For more information, see Campaign Group Object.
- Configure a SIP Server application object that controls the Trunk Group DN.
- In the OCS application object, add this SIP Server on the Configuration tab/Connections section.
End
This page was last edited on January 9, 2015, at 01:54.
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