General Logging

The applications that are part of the Outbound Contact Solution conform to Genesys logging standards. See the Framework Management Layer User's Guide for more information about enabling and modifying the output log.

Outbound Contact Server generates a log file after its first successful start. This log file contains configuration settings printout for OCS, as well as a detailed description of the actions that have occurred.

If you configure the Framework keep-startup-file option to true, a second log is also generated, which contains initial information about connecting to Configuration Server. For additional information on configuring this option, see the description of the keep-startup-file option in the Framework Configuration Options Reference Manual. The level of output is determined by the verbose option in the log section.