Jump to: navigation, search

UTF-8 Encoding

Outbound Contact Server supports UTF-8 encoding of mixed calling lists on Linux and Windows platforms, for the following databases:

OCS Using PostgreSQL 10


  • PostgreSQL platform: Linux CentOS 7 or later
  • PostgreSQL version: 10.14 or later
  • DB Server version: or later

Database Settings

  • Database encoding: UTF8
  • Database collation: en_US.UTF-8
  • Database character type: en_US.UTF-8


OCS Using Microsoft SQL Server 2019


  • Microsoft SQL Server 2019 or later
  • Microsoft ODBC Driver 17 for SQL Server or later
  • DB Server version or later

Database Settings

  • Database collation: Latin1_general_100_CI_AS_KS_WS_SC_UTF-8
    Note: Ensure the SC_UTF-8 suffix is added.

In these examples, genesys_ocs is the database name.


ODBC Settings


DAP Settings

  • UTF-8 for MSSQL: select True.
  • Set the dbclient/utf8-ucs2 option to true.

OCS Using Oracle 19c


  • Oracle 19c platform
  • Oracle instant client version: 12.2
  • DB Server version: or later
  • OCS version: 8.1.529.07 or later
  • dbserver-less-mode = false

Database Settings

  • Database character set: AL32UTF8 for UTF-8 encoding

Additional scripts to make DB Server working properly

  • The following script files must be placed in the /etc/profile.d directory on the Linux host where DB Server resides:
    • oracle_env.csh
      [+] Example: oracle_env.csh
    • oracle_env.sh
      [+] Example: oracle_env.sh
    You must modify these scripts if you use a version of the Oracle instant client other than 12.2.
  • The following script file must be placed in the directory where DB Server binaries reside:

    [+] Example: multiserver.oracle.sh

    The multiserver.oracle.sh script must be used in all cases where the multiserver executable generally is used. This script accepts all the same command line parameters as the multiserver executable does.

This page was last edited on March 23, 2021, at 20:08.
Comments or questions about this documentation? Contact us for support!