As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

intelligent Workload Distribution 9.0 Deployment Guide

Welcome to the intelligent Workload Distribution 9.0 Deployment Guide. This document describes how to install and configure intelligent Workload Distribution (iWD).This document is valid for 9.0.x releases of this product.

This document is intended for:

  • IT staff responsible for iWD installation and configuration.
  • Business analysts responsible for Department and Process configuration.

It assumes that you understand:

  • The workflow concepts implemented in the various enterprise source systems (for example, business process management (BPM) systems, host systems, CRM systems, and so on) from which the iWD solution captures tasks.
  • Network design and operation.
  • Your own network configurations.

This page was last edited on September 30, 2020, at 14:45.


Comment on this article:

blog comments powered by Disqus