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enable-revoke-from-agent

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


Specifies whether Interaction Server should revoke an interaction from the agent or agents when one of the following requests for the interaction is received: Pull, Hold, or Change Properties (with new queue). When true, revoking can still be prohibited at the request level by adding an integer key-value pair (‘revoke-from-agent’, 0) in the extension of the corresponding request.

completed-queues

Section: settings
Default Value:
Valid Values: List of queue names separated by comma
Changes Take Effect: Immediately


Specifies a list of queues for completed interactions. When an interaction is placed into one of these queues, the CompletedAt timestamp is set.

Updating the Interaction Server databases and related configuration objects

Purpose

To ensure iWD automatically runs the update scripts on the Interaction Server databases for compatibility with iWD 9.0, creates the necessary Business Attributes in Configuration Server, and configures the completed-queues option for Interaction Server.

Prerequisites

  • Interaction Server is correctly installed. (Refer to the eServices (Multimedia) 8.1 Deployment Guide).
  • The installation of iWD components as outlined in this chapter is completed up to this point. In particular, iWD Plug-in for GAX must be installed.

Procedure

  1. Log into iWD Plug-in for GAX.
  2. Navigate to your iWD tenant.
  3. Navigate to your Solution from the navigation tree and select the Migration tab.
  4. The Mapping errors section on the right-side pane notifies you of the updates that must be made to the Business Attribute configuration. The Interaction Server and Event Log database migrations section notifies you of the updates that must be done to your Interaction Server databases.
  5. You are prompted to restart Interaction Server.

enable-revoke-from-agent

An Interaction Server configuration option, enable-revoke-from-agent, enables enhancements to task management in the Global Task List. Specifically, this option allows an Assigned interaction to be revoked from an employee desktop when the interaction is put on hold, canceled, or completed, from the Global Task List or through an integrated capture point.

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This page was last modified on 19 December 2017, at 08:01.