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Installing iWD Web Manually on Windows

  1. Make sure you have the IP for Windows available on your server. You must also have access to iWD Web templates.
  2. Login to GAX.
  3. Import the iWD Web templates (iwdweb and iwdwebapp).
  4. Create an application based on the iwdweb template.
    iWD Web requires two applications. The first one is of Server type, and is used to store configuration options in Configuration Server as well as defining Interaction Server connections. The second one is of type ThirdPartyApplication. It is used to define user credentials/permissions for login operation in the iWD Web user interface. This step refers to the server application. The Server type is ThirdPartyServer in releases prior to 9.0.005 and Genesys Generic Server in releases from 9.0.005+.
  5. Login to your Windows server.
  6. Create an iWD Web log directory: /GCTI/iWD
  7. Locate and double-click setup.exe in the iWD Web directory of the iWD DVD.
  8. The iWD Web Installation Wizard opens. Click Next in the Welcome screen.
  9. In the Connection Parameters to the Configuration Server screen, enter the login details to connect to Genesys Configuration Server and then click Next:
    Host name—The host of Genesys Configuration Server
    Port—The port that is used by Genesys Configuration Server
    User name—The user name of the Person (or User) as defined in Genesys Configuration Manager or Genesys Administrator.
    Password—The password that is associated with the Person (or User).
  10. Choose the iWD Web application and click Next.
  11. Choose the destination location for iWD Web.
  12. Click Next.
  13. In the Ready to Install screen, click Install to begin the installation of iWD Web.
  14. When the installation has been completed, click Finish, then check the configuration information here.
This page was last edited on June 29, 2022, at 09:26.
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