A Video Introduction to iWD
Please watch these four short introductory video series for a high-level view of how iWD captures, processes, monitors and distributes tasks.
Video 1 describes how iWD captures tasks from external source systems.
Video 2 gives a high-level breakdown of the lifecycle of a task while it's in iWD.
Task Monitoring & Management
Video 3 shows the task monitoring and management activities you can carry out in the Global Task list in iWD Manager.
Video 4 shows how the Distribution strategy in iWD delivers the task to the right resource.