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High Availability for iWD Components
For definitions of Hot and Warm Standby used below, please see the Application Redundancy page.
|iWD History Node||N+1||See Installing an iWD History Node Cluster.|
|iWD Runtime Node||Cold standby||See High Availability for Runtime Node|
|iWD Plugin for GAX||See GAX below.|
|iWD Manager||N+1||Session is not shared between servers. See Configuring High Availability.|
|iWD Web||N+1||Session is not shared between servers. See Configuring High Availability.|
|JMS||Vendor-specific||Please refer to your JMS MQ vendor's documentation for details on High Availability configuration.
For example, when using ActiveMQ as a JMS provider, the JMS Event Logger DAP should contain the following value under its Application Options to connect either with a local JMS broker or a remote one:
[logger-settings] / jms-provider-url=failover:(tcp://localhost:61616,tcp://remotehost:61616)
|Other Genesys Components|
|Interaction Server Integrated Capture Points||Warm standby||See the eServices Multi-tenancy and Load Balancing Guide.|
|GRE||N+1||See the Genesys Rules System Deployment Guide.|
|ORS||Warm standby||See the Orchestration Server Deployment Guide|
|URS||Warm and hot standby||See the URS Deployment Guide, downloadable from here.|
|GAX||N+1||See the Genesys Administrator Extension Deployment Guide.|
|UCS||Warm standby||See the eServices Deployment Guide.|
|SS||Warm and hot standby||See the Stat Server Deployment Guide.|
|Pulse||Hot standby||See the Genesys Pulse Deployment Guide.|
|Genesys Management Framework||See the Genesys Management Framework Deployment Guide.|