High Availability for iWD Components

Component summary

For definitions of Hot and Warm Standby used below, please see the Application Redundancy page.

Component	HA Status	Comment
iWD Components
iWD History Node	N+1	See Installing an iWD History Node Cluster.
iWD Runtime Node	Cold standby	See High Availability for Runtime Node
iWD Plugin for GAX	See GAX below.
iWD Manager	N+1	Session is not shared between servers. See Configuring High Availability.
iWD Web	N+1	Session is not shared between servers. See Configuring High Availability.
Non-Genesys Components
JMS	Vendor-specific	Please refer to your JMS MQ vendor's documentation for details on High Availability configuration. For example, when using ActiveMQ as a JMS provider, the JMS Event Logger DAP should contain the following value under its Application Options to connect either with a local JMS broker or a remote one: [logger-settings] / jms-provider-url=failover:(tcp://localhost:61616,tcp://remotehost:61616)
Other Genesys Components
IXN	Warm standby	See the eServices Deployment Guide. See Interaction Server Cluster for cluster configuration. Please note that cluster configuration does not mean all Interaction Servers in the cluster have access to all interactions.
Interaction Server Integrated Capture Points	Warm standby	See the eServices Multi-tenancy and Load Balancing Guide.
GRE	N+1	See the Genesys Rules System Deployment Guide.
ORS	Warm standby	See the Orchestration Server Deployment Guide
URS	Warm and hot standby	See the URS Deployment Guide, downloadable from here.
GAX	N+1	See the Genesys Administrator Extension Deployment Guide.
UCS	Warm standby	See the eServices Deployment Guide.
SS	Warm and hot standby	See the Stat Server Deployment Guide.
Pulse	Hot standby	See the Genesys Pulse Deployment Guide.
Genesys Management Framework		See the Genesys Management Framework Deployment Guide.

Important

The following components included in the iWD Solution are not runtime components and hence are not included in the table above:

• WDE
• GCXI
• IRD/Composer
• GRAT/GRDT.