Jump to: navigation, search

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/30/22 Update X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM's Extract, Transform, and Load (ETL) is now processing data reliably. Previously, ETL could sometimes experience processing delays that required the service to be restarted. (WFM-36064, WFM-36152)

The time-off balance is now correctly deducted for paid time-off items where the paid time is resolved to zero. (WFM-36159)

Changes to agent skill levels are now synchronized consistently. Previously, change-based synchronizations could sometimes omit certain changes and a full synchronization was necessary to correctly synchronize agent skill levels. (WFM-35373)

The open hours for Multi-Site Activities (MSA) are now taken into account when the Scheduled Headcount daily total values for MSA are calculated. (WFM-36089)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 30, 2022, at 17:29.
Comments or questions about this documentation? Contact us for support!