8.5.218.19
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 08/11/21 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes the following new features and enhancements:
- As of September 30, 2021, WFM Language Packs are supported on Windows Server 2019. (WFM-33682)
Resolved Issues
This release contains the following resolved issues:
WFM now correctly performs automatic carry-over for all time-off rules and time-off types assigned to agents. Previously, WFM sometimes did not perform automatic carry-over for some time-off rules when agents had multiple assigned time-off rules and time-off types. (WFM-34219)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.218.19.
This page was last edited on September 30, 2021, at 19:10.
Comments or questions about this documentation? Contact us for support!