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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/14/21 Update X

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Workforce Managment

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM API clients can now log in successfully when using the correct credentials. Previously, user logins sometimes failed when using versions older than WFM API 8.x. (WFM-34030)

WFM no longer incorrectly auto-declines overtime bids when the requested overtime overlaps existing schedules from the previous or next day. (WFM-33960)

WFM now correctly calculates Schedule State Group (SSG) daily total hours. Previously, SSG daily total hours were sometimes calculated incorrectly when the time zone was changed. (WFM-33792)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 14, 2021, at 21:05.
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