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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/12/20 Update X

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Releases Info

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM now shows the overstaffing and understaffing data for Calculated and Required staffing, even when the Use Multi-Site Activities option is selected in the Schedule Coverage view. The overstaffing/understaffing data is calculated based on the schedule coverage of multi-site activities, which is calculated by summing up of the coverage of all child single-site activities. (WFM-32662)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 12, 2020, at 19:27.


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