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8.5.214.16

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/12/19 Update X

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What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


WFM no longer displays unexpected errors when locales use commas (rather than decimals points) to separate decimals. (WFM-32625)


WFM's Wait-List processing algorithm is changed. Now, when an agent is associated with several Multi-Site Activities (MSA), WFM estimates the total number of granted agents separately for each MSA, rather than a total for all associated MSAs.

Also, WFM now processes all time-off requests. Previously, an issue occurred that sometimes affected certain time-off requests that were not granted during bid processing. If the time-off limits were changed after the initial bid processing, WFM sometimes ignored requests that could be granted under the new limits and did not process them. (WFM-32554)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.214.16.

This page was last modified on September 12, 2019, at 08:52.

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