8.5.212.21

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
01/22/19	Update					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server Locator now continues to load balance new sessions on WFM Servers, even after the sessions become inactive and expire. (WFM-31756)

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WFM no longer auto-grants time-off requests if an agent edits a request that has a date that falls within a Time-Off Bidding period. Previously in this scenario, WFM incorrectly auto-granted the time-off request. (WFM-31652)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.212.21.