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8.5.212.21

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
01/22/19 Update X


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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Server Locator now continues to load balance new sessions on WFM Servers, even after the sessions become inactive and expire. (WFM-31756)


WFM no longer auto-grants time-off requests if an agent edits a request that has a date that falls within a Time-Off Bidding period. Previously in this scenario, WFM incorrectly auto-granted the time-off request. (WFM-31652)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.212.21.

This page was last edited on May 14, 2019, at 14:37.

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