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Section: ForecastService
Default Value: 0
Valid Values: 0, 1
Changes Take Effect:
Dependencies: None
Introduced: 8.5.207

Specifies whether Service Level should be calculated from the number of interactions distributed or from the number of interactions offered, taking into account abandoned interactions.

The default value 0 indicates that Service Level is calculated, based on the number of interactions distributed. To include abandoned interactions, set the value to 1.

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/26/19 Update X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Now, when the [ForecastService] ServiceLevelMethod configuration option is set to 2 or 3, WFM Server's CPU load is significantly reduced while performing staffing calculations. (WFM-32592)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 26, 2019, at 18:28.
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