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ServiceLevelMethod

Section: ForecastService
Default Value: 0
Valid Values: 0, 1
Changes Take Effect:
Dependencies: None
Introduced: 8.5.207

Specifies whether Service Level should be calculated from the number of interactions distributed or from the number of interactions offered, taking into account abandoned interactions.

The default value 0 indicates that Service Level is calculated, based on the number of interactions distributed. To include abandoned interactions, set the value to 1.

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8.5.211.06

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/26/19 Update X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Now, when the [ForecastService] ServiceLevelMethod configuration option is set to 2 or 3, WFM Server's CPU load is significantly reduced while performing staffing calculations. (WFM-32592)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.211.06.

This page was last modified on July 26, 2019, at 11:28.

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