8.5.210.10
Workforce Management Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/19/18 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM's improved algorithm for time-off limits now checks limits faster with decreased load on the CPU. (WFM-29117)
WFM now calculates time-off balances correctly when agents have several time-off types assigned to the same time-off rule. Previously in this scenario, WFM sometimes calculated time-off balances incorrectly. (WFM-29046)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.210.10.
This page was last edited on April 19, 2018, at 19:42.
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