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Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/19/18 Update X

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Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM's improved algorithm for time-off limits now checks limits faster with decreased load on the CPU. (WFM-29117)

WFM now calculates time-off balances correctly when agents have several time-off types assigned to the same time-off rule. Previously in this scenario, WFM sometimes calculated time-off balances incorrectly. (WFM-29046)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 19, 2018, at 19:42.
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