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8.5.210.10

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/19/18 Update X

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Workforce Management

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List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM's improved algorithm for time-off limits now checks limits faster with decreased load on the CPU. (WFM-29117)


WFM now calculates time-off balances correctly when agents have several time-off types assigned to the same time-off rule. Previously in this scenario, WFM sometimes calculated time-off balances incorrectly. (WFM-29046)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.210.10.

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This page was last modified on April 19, 2018, at 11:42.