Workforce Management Server Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
WFM's improved algorithm for time-off limits now checks limits faster with decreased load on the CPU. (WFM-29117)
WFM now calculates time-off balances correctly when agents have several time-off types assigned to the same time-off rule. Previously in this scenario, WFM sometimes calculated time-off balances incorrectly. (WFM-29046)
No special procedure is required to upgrade to release 18.104.22.168.